Bibliography

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[RN66] Schuster, Mary Lay, Ann La Bree Russell, Dianne M. Bartels, and Holli Kelly-Trombley. "'Standing in Terri Schiavo's Shoes': The Role of Genre in End-of-Life Decision Making." Technical Communication Quarterly 22 (2013): 195-218.
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[RN194] Schryer, Catherine F.. "Walking a Fine Line: Writing Negative Letters in an Insurance Company." Journal of Business and Technical Communication 14 (2000): 445-497.
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